June 16, 2021

  • improved

    Hootsuite Dashboard

    improved Scheduled reports now support date comparison

    You can now schedule and export reports with date comparison so you can easily gauge what’s changed over a time period.

  • improved

    Hootsuite Academy

    improved Advanced Social Media Strategy Certification course refreshed and relaunched

    Hootsuite Academy’s flagship Certification Course, Advanced Social Media Strategy, has been completely refreshed from the ground up and is now in soft-launch phase. Any new students purchasing the course will now have the new and improved courseware experience. Advanced Social Media Strategy was produced in partnership with Dr. Regina Luttrell at Syracuse University’s SI School of Communications.

  • new

    Hootsuite App Directory

    new Instagram “link in bio” creator now available

    Oneclick.bio gives you everything you need to create custom landing pages for your Instagram bio link. Check it out in the App Directory.

June 9, 2021

  • fixed

    Hootsuite App Directory

    fixed App Directory search not working

    We’ve fixed the app search feature on the Hootsuite App Directory.

June 8, 2021

  • fixed

    Hootsuite Dashboard

    fixed Account Activity emails missing Instagram data

    Resolved an issue where Instagram data was not showing in Hootsuite Account Activity emails.

May 26, 2021

  • fixed

    Hootsuite Ads

    fixed Facebook campaign failure

    Resolved an issue where Facebook campaigns would fail with the error "All domains need to be associated with a pixel event pair and an ad."

  • fixed

    Hootsuite Amplify

    fixed Mobile push notifications

    Resolved an issue where Amplify failed to send mobile push notifications.

May 13, 2021

  • improved

    Hootsuite Insights

    improved Improved mentions card that automatically benchmarks against previous timeframe

    An improved mentions card lets you quickly gauge how a search has changed since the previous period. Insights will automatically compare your current selected period against the previous period (for example, this month vs. last month)

  • improved

    Hootsuite Insights

    improved Updates for easy filtering in Insights powered by Brandwatch

    We’ve added more filter categories that you can choose from, including:

    • Mention Type: Filter (or exclude) by Mention Type (Original Post, Comment/Reply, Share/Retweet)
    • Twitter Account Type: Include or exclude verified or unverified, followers threshold, user role
    • Owned content: Filter (or exclude) by owned content, with options to filter out owned handles and owned websites

    Filters will be persistent with a saved search. Even if you exit, you will be able to load previously selected filters.

May 12, 2021

  • improved

    Hootsuite Dashboard

    improved Add more inclusive emoji in Compose and Inbox

    You can now select skin tone variations for emoji in your Hootsuite Dashboard. Learn more

  • fixed

    Hootsuite Dashboard

    fixed Facebook’s new Pages experience issues resolved

    Facebook has resolved issues that were previously reported, so you can now switch over to the new Pages experience and use it with Hootsuite without any issue.

    • Scheduled posts and posts sent right away could fail to publish, with a “Sorry! A temporary error occurred” message appearing in Composer or Planner.
    • Intermittent errors could occur when trying to edit posts, with a “Social network call failed due to invalid data, please try again” error.
    • Intermittent errors could occur when trying to delete posts, with this error message appearing: “Looks like this social account has been disconnected. Please reconnect your account and try again.
    • Mentions of other Pages could be converted to a number when published to Facebook.

May 5, 2021

  • improved

    Hootsuite Dashboard

    improved Improved content navigation in Hootsuite Mobile Publisher

    We’ve updated the navigation in mobile so that you can easily review and filter scheduled content by social account and post status.

May 3, 2021

  • fixed

    Hootsuite Amplify

    fixed Amplify welcome email missing download options

    Resolved an issue where Amplify welcome emails did not have a “Download from” option for the mobile apps on Google Play Store and Apple App Store.

  • fixed

    Hootsuite Dashboard

    fixed Ads missing from streams

    Resolved an issue where ads were missing from Unpublished streams.

  • fixed

    Hootsuite Dashboard

    fixed Failed Facebook scheduled posts

    Resolved an issue where Facebook scheduled posts were failing with errors "Sorry! A temporary error occurred" or "An error occurred with the social network, please try again."

April 28, 2021

  • improved

    Hootsuite App Directory

    improved IGTV

    Our Synaptive apps now support IGTV content:

    • Panoramiq Watch: Discover IGTV videos on hashtags and competitors
    • Panoramiq Multiview: IGTV video comments/mentions
    • Panoramiq Insights: Analytics for your IGTV videos
    • Synapview: Discover IGTV videos on hashtags and competitors

April 20, 2021

  • new

    Hootsuite App Directory

    new New App: HubSpot

    HubSpot for Hootsuite allows users to enrich their CRM with the latest data from social media channels to uncover actionable insights that enable them to better qualify leads, create more engaging campaigns, and offer customers a personalized experience at every step of their journey. Learn more

  • new

    Hootsuite App Directory

    new New App: Audiogram

    Share memorable podcast moments! Convert your audio into video with animated waveforms and automatically transcribed captions. Learn more

April 12, 2021

  • fixed

    Hootsuite Dashboard

    fixed Ow.ly link redirection

    Resolved an issue where when sending an Amplify post that contains an ow.ly link from Twitter to Amplify, the ow.ly link would not redirect successfully.

  • fixed

    Hootsuite Dashboard

    fixed Deleting a post from Facebook streams

    Resolved an issue where users couldn’t delete their Facebook posts from Hootsuite streams.

  • fixed

    Hootsuite Dashboard

    fixed Boosting from Facebook streams

    Resolved an issue where all posts in Facebook streams showed “Boost Unavailable”.

  • fixed

    Hootsuite Dashboard

    fixed Custom permissions pop-up

    Resolved an issue where the “Custom Permission” pop-up wasn’t appearing when attempting to assign a custom permission to a team member in an Organization.

April 7, 2021

  • new

    Hootsuite App Directory

    new New look and improved integration with Trello

    Our Trello app has a new look and feel! It’s now possible to add due dates and images from a Hootsuite post to a Trello card using the Trello app. Get the app here.

  • improved

    Hootsuite Dashboard

    improved Connect Instagram Business with a single-step authentication

    We’re simplifying the way you connect Instagram Business profiles to Hootsuite. Now, you can connect through your Facebook profile and choose from a list of all Instagram Business profiles associated with Facebook Pages that you manage, allowing you to add several Instagram Business profiles at once in one workflow. Learn more here.

  • new

    Hootsuite Dashboard

    new Generic and Button Templates available for use with a chatbot provider in Inbox

    Companies using chatbots connected to Inbox (desktop only) can see incoming message templates sent by their chatbots. Learn more here.

  • improved

    Hootsuite Dashboard

    improved View and engage with LinkedIn video posts in Streams and Inbox

    Now you can now view and engage with your brand’s LinkedIn video posts and comments in Streams. If you’re on a paid plan, you can also view and engage with your brand’s LinkedIn video posts and comments in Inbox, along with your conversations from other social networks.

  • improved

    Hootsuite Insights

    improved Compare up to 20 queries with social listening data in Reports

    For customers that have purchased 20 queries, you can now compare and aggregate up to 20 searches within your Insights powered by Brandwatch Reports in Hootsuite Analytics. You can use these reports to track your share of voice and compare how a particular search is trending compared to your other searches all in one view.

  • improved

    Hootsuite Impact

    improved Integrated Campaign Filtering

    Campaigns that are selected in Composer will also be automatically detected and imported as a tag into Impact Content within Hootsuite Analytics. We will be backfilling campaign posts since Jan 2021 for historical analysis.

  • new

    Hootsuite Dashboard

    new Hootsuite Free plan is changing

    We are changing the number of social accounts and messages you’ll be able to manage and schedule using our Free plan. Read more about the changes.

  • new

    Hootsuite Dashboard

    new Recommended metrics in reports

    When you add a new metric to any of your reports in Hootsuite Analytics, you’ll now see recommended relevant and popular metrics. Learn more.

March 23, 2021

  • new

    Hootsuite Impact

    new IGTV data now available in Impact’s Instagram metrics

    Get a holistic view and optimize your Instagram content strategy with new IGTV post performance data alongside photos, videos, carousels and stories in Hootsuite Impact. Just like with other media types, you’ll be able to track the performance of IGTV posts with metrics like:

    • Impressions
    • Reach
    • Likes
    • Comments
    • Engagement
    • Saves
    • Video views

March 22, 2021

  • improved

    Hootsuite Insights

    improved Access 12 months of historical data with saved searches

    Before now, searches were saved with 30 days of historical data, and our customers had to wait a year to receive the full 12 months of historical data for their saved searches.

    Starting today, when you save a new search, the data is instantly backfilled for a full 12 months. After this, the search will continue to contain 12 months of rolling historical data. This will allow you to:

    • Easily analyze a year’s worth of data right away
    • Benchmark performance over time
    • Perform historical trend analysis

March 17, 2021

  • improved

    Hootsuite Amplify

    improved Revamped User Adoption Report

    Admins who create a new Adoption Report can take advantage of filtering by team, team breakdowns, and a few new metrics such as:

    • Shares by Source
    • Suggested Posts
    • Adoption Rate vs. Signed Up Rate
    • User Activity Table
  • fixed

    Hootsuite Dashboard

    fixed Facebook Group “My Activity” stream

    Resolved an issue for the Facebook Group “My Activity” stream where the stream was showing error "An error occurred with the social network, please try again”.

March 16, 2021

  • fixed

    Hootsuite Dashboard

    fixed Adding team members

    Resolved an issue where some users on a Team plan were unable to add new team members to their organization.

  • fixed

    Hootsuite Dashboard

    fixed Amplify button in Hootsuite Dashboard

    Resolved an issue where some Amplify users weren’t able to see the Amplify button within their Hootsuite dashboard to navigate from Hootsuite to Amplify.

March 15, 2021

  • fixed

    Hootsuite Dashboard

    fixed End of support of Hootlet and Hootfeed

    Both Hootlet and Hootfeed are legacy products and will be retired on March 15, 2021.

    Through feedback from customers, we’ve identified an opportunity to improve the experience of Hootlet to better meet your needs—so we’re planning to build an enhanced Hootlet, currently planned for release in 2022. Hootfeed will be retired permanently due to low usage.

March 10, 2021

  • new

    Hootsuite App Directory

    new NetX App added to the Hootsuite App Directory

    The NetX Media Library app makes it easy to search, browse, and share your digital assets to social media directly from the Hootsuite Composer.

March 3, 2021

  • new

    Hootsuite Dashboard

    new Get your best times to publish in Hootsuite Analytics

    Knowing when to post is just as important as knowing what to post. Whether your goal is to build awareness, boost engagement or drive traffic to your site, Hootsuite now generates suggestions for the best time to post to meet your social goals.

    Suggestions are based on your previous post performance across Facebook Pages, Twitter Profiles, Instagram Profiles, LinkedIn Pages, and LinkedIn Profiles, as well as data on when your followers are online for Facebook and Instagram. See the help article for more information.

  • improved

    Hootsuite Dashboard

    improved Guidance in Composer and Planner to ensure your posts are successful

    For those unfortunate occasions when a post fails, we’ve added detailed messaging that helps you understand why it failed and how you can publish successfully.

March 2, 2021

  • fixed

    Hootsuite Dashboard

    fixed Ow.ly shortener

    Resolved an issue where the ow.ly shortener remained applied to a scheduled link after editing the post and removing the shortener.

March 1, 2021

  • new

    Hootsuite App Directory

    new New app: Shopview for Magento

    You can now add Magento into your Hootsuite dashboard and take advantage of the following:

    • Add streams of your products to Hootsuite
    • Share to multiple networks, including Instagram, Twitter, Facebook, and LinkedIn
    • Schedule when posts are sent
    • Respond to users on Twitter with product information
    • Use templates for frequently used posts/replies

March 1, 2021

  • fixed

    Hootsuite Dashboard

    fixed Copy and paste in Inbox

    Resolved an issue that was preventing users from copying and pasting in Inbox.

February 25, 2021

  • fixed

    Hootsuite Mobile App

    fixed Mobile notification timestamp

    Resolved an issue where mobile notification timestamps incorrectly showed the same time as the most recent previous notification.

February 22, 2021

  • fixed

    Hootsuite Amplify

    fixed Youtube links fixed in Hootsuite Amplify

    Resolved an issue for posts that contained shortened YouTube links where the link would redirect to the YouTube homepage instead of the intended YouTube video.

February 17, 2021

  • fixed

    Hootsuite Dashboard

    fixed Loading content in Hootsuite Planner

    Resolved an issue where the Hootsuite Planner displayed error "Failed to retrieve content, please try again" and didn’t load content.

February 11, 2021

  • fixed

    Hootsuite Dashboard

    fixed Edit Preset Fix

    Resolved an issue where selecting “Edit Preset” in link settings directed users to create a new link preset instead of editing the already created preset.

February 10, 2021

  • fixed

    Hootsuite Amplify

    fixed Author fixed for Hootsuite Amplify

    Addressed an issue where the incorrect author was appearing for certain Amplify posts.

February 8, 2021

  • improved

    Hootsuite Mobile App

    improved Accessibility improvements for mobile

    Streams on mobile now support VoiceOver and text size enlargement.

  • improved

    Hootsuite Mobile App

    improved Twitter mentions and replies now available on mobile

    Now you can engage with mentions (in public tweets and replies) and responses to your tweets in Inbox on mobile.

February 3, 2021

  • new

    Hootsuite Dashboard

    new Inbox now supports Twitter mentions and replies

    Users can now engage with Twitter mentions and replies in Inbox with support for @mentions (in public tweets or replies) and responses to their tweets. We’re bringing the familiar features users love from Inbox and improving the experience by adding lines to public conversations.

  • new

    Hootsuite Dashboard

    new New metrics and visualizations in Hootsuite Analytics reports

    We've added two new metrics in Analytics that use the new Heatmap visualization: Facebook Fans Online and Instagram Followers Online. These two metrics tell you how many fans or followers you had online at each hour of every day.

    We've also redesigned two of our existing visualizations—the pie chart and geomap—adding new sizes that attach a list to the existing pie chart or geomap.

  • improved

    Hootsuite Impact

    improved Modify your custom metrics in Impact Settings

    Hootsuite Impact users now have the ability to create, modify and delete their own custom metrics in Impact Settings within Hootsuite Analytics. Use the formula builder to create your own metrics based on your own business goals, removing any tedious and repetitive manual calculations.

    Examples of using custom metrics include:

    • Creating a consistent engagement metric across different social platforms
    • Calculating metrics not available via API such as ROAS
    • Creating percentage metrics such as engagement rate for easy measurement
  • new

    Hootsuite Amplify

    new Publisher for advocates

    We’ve given advocates access to a personal view of their calendar on desktop, making it easier than ever to plan, schedule, and view content scheduled from Amplify.

  • fixed

    Hootsuite Dashboard

    fixed Option to enable secure profile

    Resolved an issue where the “Make this a secure profile” option could not be enabled.

February 2, 2021

  • fixed

    Hootsuite Dashboard

    fixed Facebook thumbnails and Instagram photo thumbnails in Analytics

    We’ve freshened up Hootsuite Analytics with thumbnails for your Facebook and Instagram photo posts for the previous year.

February 1, 2021

  • fixed

    Hootsuite Dashboard

    fixed Mentioning LinkedIn Showcase Pages

    Resolved an issue where mentioning a LinkedIn Showcase Page in the Hootsuite Composer resulted in the message failing.

January 18, 2021

  • new January Monthly Product Update

    Here’s our monthly roundup of everything that’s new in Hootsuite!

  • new

    Hootsuite Dashboard

    new Suspend scheduled posts

    For those days when social goes sideways, we’ve added the ability for organization admins to suspend scheduled posts across all social networks, then resume publishing when the time is right. Learn more

January 13, 2021

  • fixed

    Hootsuite Dashboard

    fixed LinkedIn disconnection notice

    We’ve fixed an issue where disconnected LinkedIn profiles weren’t displaying as disconnected within Hootsuite Analytics.

  • fixed

    Hootsuite Amplify

    fixed This Week in Amplify’ shares

    Resolved an issue where an incorrect number of shares appeared in the ‘This Week in Amplify’ email and report.

January 11, 2021

  • new

    Hootsuite Dashboard

    new 2020 Year in Review reports

    Active Hootsuite Analytics users will receive a customized report of how their social accounts performed in 2020. Log into reports and find your 2020 report in the report list.

  • improved

    Hootsuite Dashboard

    improved Improved Instagram authentication

    When you add or reconnect an Instagram profile, you’ll now be logged out of Instagram in your browser first and prompted to enter your Instagram login details, allowing you to select which Instagram account you want to add as part of the workflow.

January 6, 2021

  • new

    Hootsuite Dashboard

    new Hootsuite acquires Sparkcentral, a leading social customer care solution

    Sparkcentral is a best-in-class solution that brings 1:1 conversational messaging via Instagram, Facebook Messenger, Twitter, WhatsApp, WeChat, SMS, and web/in-app chat to Hootsuite, as well as deep integrations to many of the business applications on which you run your business. It is now available from Hootsuite as a standalone offering. Learn more

January 5, 2021

  • improved

    Hootsuite Academy

    improved Hootsuite Enterprise Certification Course updated for 2021

    We’ve refreshed and updated the Hootsuite Enterprise Certification Course for 2021! As part of their software plans, Hootsuite Enterprise customers receive this comprehensive, industry-leading training free of charge.

January 4, 2021

  • improved

    Hootsuite App Directory

    improved Panoramiq Watch app updated

    Panoramiq Watch has been updated with new screenshots and an overview video. Panoramiq Watch lets you add powerful Instagram monitoring and analytics to your dashboard.

    Features:

    • Monitor hashtags and competitors on Instagram
    • Create complex searches with multiple keywords to include/exclude
    • Hashtag and competitor post analytics
    • Save to Evernote, OneNote, Pocket and more
    • Mark posts read/unread to keep track of which you've read


December 31, 2020

  • new

    Hootsuite App Directory

    new New Instagram app for personal profiles

    Use the Instagram Grid app to remix your photos and share them with your followers on Instagram directly from Hootsuite. This app is currently available only for personal Instagram profiles. See the app directory for more information.

  • new

    Hootsuite App Directory

    new New Google My Business - Business Messages app

    Engage with your customers via direct messaging through your Google My Business account—right in Hootsuite—to meet your customers where they are. See the app directory for more information.

December 16, 2020

  • new

    Hootsuite Insights

    new Compare Insights searches in Analytics reports

    When evaluating insights data within Hootsuite Analytics reports, you can now select multiple saved searches to compare within the same tile. This is helpful for:

    • Comparing your brand against competitors for share of voice, sentiment, reach and volume of conversation between your brand and competitors
    • Tracking different campaigns through multiple searches
    • Comparing products tracked through multiple searches
  • new

    Hootsuite Insights

    new Net sentiment for mentions

    This is a new Insights metric within Hootsuite Analytics that aggregates sentiment across sources into one net value, making it easier to gauge the relative sentiment of your search and track how conversations from your search are evolving over time.

  • new

    Hootsuite Insights

    new Customize word clouds in Hootsuite Insights

    We’ve added options to help you modify the appearance and content of word clouds in Insights.

    • Use filters to show or hide emojis, hashtags, locations, organizations, people, keywords, and phrases.
    • Customize word size by volume and trending
    • Customize color by default, topic type, gender, sentiment, volume, trending, random, or none
    • Adjust cloud size and specify how many words to include in the tile

December 4, 2020

  • new

    Hootsuite Dashboard

    new Instagram Carousel Publishing available in desktop and mobile

    You can now create up to 10 images and/or videos in one Instagram post with the Hootsuite desktop or mobile app. View and schedule carousel posts within the entire social calendar with team members, publish posts via mobile, and track their performance.

December 3, 2020

  • improved

    Hootsuite Dashboard

    improved Guidance for reconnecting suspended or revoked Twitter accounts

    We’ve updated account disconnection messages to help you resolve issues in cases where your Twitter account access is revoked or suspended. See the help article for more information.

December 3, 2020

  • new

    Hootsuite Dashboard

    new Filter content in Hootsuite Amplify for Desktop

    Easily find the content that you want to share in Hootsuite Amplify. Amplify users can now choose to filter content based on:

    • Social network
    • Media type (image or video)
    • Share history (shared or not shared)
    • Personalization (able to personalize or not)

    Users can also use the Sort By option to sort content in the content feed.

November 18, 2020

  • fixed

    Hootsuite Mobile App

    fixed Unable to open links

    Resolved an issue where Hootsuite mobile users were unable to open links within the Android app.

November 16, 2020

  • improved

    Hootsuite Dashboard

    improved LinkedIn post order in streams

    Posts in LinkedIn streams now appear in chronological order.

November 3, 2020

  • improved

    Hootsuite Dashboard

    improved New look for the Template Gallery in Hootsuite Analytics

    It's easier than ever to create reports in Analytics and get the insights you need. With the new and improved Analytics templates gallery, you can now browse through our ever-growing list of report templates to get started quickly. We've also added a search option right in the templates gallery so you can find and create the reports you need in just a few clicks.

  • fixed

    Hootsuite Amplify

    fixed Amplify Push Notifications

    Resolved an issue that was causing Amplify push notifications to not send.

  • new

    Hootsuite Dashboard

    new Upcoming Instagram changes

    Between January and March of 2021, the following two Instagram changes will occur:

    • Each Instagram account will be limited to publishing a maximum of 60 Instagram posts from Hootsuite (or any other third-party publisher) within a rolling 30-day period. To publish more than 60 posts within a 30-day period, you can go to Instagram directly.
  • new

    Hootsuite Dashboard

    new Instagram and Facebook publishing API changes

    Instagram and Facebook have made changes that affect publishing—the option to tag Instagram and Facebook posts with a location is no longer available. For more information, see this Help Center announcement.

November 1, 2020

  • new

    Hootsuite Dashboard

    new November Monthly Product Update

    Here’s our monthly roundup of everything that’s new in Hootsuite!


October 29, 2020

  • fixed

    Hootsuite Mobile App

    fixed Instagram publishing on Android

    Resolved an issue in the Hootsuite mobile app for Android that was showing an error “Instagram not installed” when attempting to publish from the Hootsuite mobile app to Instagram via the mobile notification workflow.

October 28, 2020

  • improved

    Hootsuite Amplify

    improved Create and send Amplify content in Composer

    Amplify Content Admins can now customize and preview their Amplify posts in the same Composer you use to schedule branded content. You can then choose to schedule or publish right away. Contributors will still need approval before content is published to Amplify. Read more on how this works in this help article.

October 22, 2020

  • new

    Hootsuite Dashboard

    new Linkedin personal profile metrics

    Social sellers can view their personal performance on Linkedin to understand how content from Amplify is resonating with their audience. See metrics and definitions in this help article.

October 14, 2020

  • improved

    Hootsuite Insights

    improved One-click access to Hootsuite Insights

    To help you get to social listening with just a click, we’ve moved Hootsuite Insights powered by Brandwatch out of the “Other Apps” drawer and into the left navigation.


  • improved

    Hootsuite Dashboard

    improved Drilldown on Line and Area Charts

    Get more information on line and area charts by clicking the white markers in Hootsuite Analytics. The markers show more information about that day’s posts to help you easily attribute spikes to certain events.

  • improved

    Hootsuite Dashboard

    improved Quickly find and fix unsuccessful posts

    We’ve updated Composer to make it easier to see successfully sent/scheduled posts and address any issues that come up. You will now see messages with more information on the social network and specific social accounts that were successfully sent. If you’re sending to multiple networks and any posts are unsuccessful, you’ll see which social account(s) failed to send, and we’ll highlight those accounts in the social network picker to help you fix the issue.